Below is information on our cancellation policy. It relates to all of our services, To include; dog sitting, pet sitting, doggy day care, home visits and dog boarding.
Pet owners can re-arrange the date of their pet service up to 28 days before. The pre-paid payment will then be transferred to your next service.
However, deposits are Non-Refundable and non transferable.
Pet owners who cancel a pet service up to 28 days before, and have no further bookings with Smiley Petz will receive a refund if they have paid in full. However, deposits are Non-Refundable
Regretfully, we can not refund the cost of a service if the cancellation or alteration is received within 28 days of the service or if no cancellation is received.